The world is in an age of communication in which it provides a handful of techniques, technologies and channels for communication. The possibilities for speaking and sending messages are innumerable, but how much listening is involved in all this? Is communication becoming an activity in which listening suffers from severe interruptions and distractions? Communication without listening is not possible. Listening is necessary but often neglected. Hearing and listening does not mean the same, nor is every listening the same. Often in conversation, words are only heard while thinking about how to respond to what has been said, that is, silence lasts while waiting for a speech. In other words, a person does not take the focus away from himself, but listening means just the opposite because for proper listening, the focus must be on the person sending the message. In order for the focus to really be on the speaker and for the referral content to arrive complete and accurate, it is necessary to actively listen. Listening is underestimated because listening is thought of as something natural and easy. Listening is an activity that must be learned and developed on a daily basis through application. Listening is key to building relationships between people. Listening develops understanding, people connect and develop positive relationships, both in private life and in the business environment. A successful organization is built on successful communication, both within the organization and the organization to the outside, and successful communication is built on active listening.