Access restricted to higher education institution's students and staff
master's thesis
Proces komunikacije u organizaciji

Bruno Mandić (2016)
Metadata
TitleProces komunikacije u organizaciji
AuthorBruno Mandić
Mentor(s)Maja Lamza Maronić (thesis advisor)
Abstract
Komunikacija je sastavni dio svakodnevice u procesu poslovanja poduzeća. U komunikaciju se, osim govora i pisma, ubrajaju i elementi poput poslovnog odijevanja, pravila ophođenja s drugim ljudima, ton glasa, govor tijela te uporaba riječi i pravila vođenja razgovora u različitim poslovnim situacijama. U poslovnom kontekstu može se razlikovati komunikacija prema vrsti osjetila te komunikacija prema ulozi jezika, a značajno je proučiti i čimbenike samog procesa komunikacije, kao i moguće smetnje i prepreke istog. Kod proučavanja procesa komunikacije unutar poduzeća važno je prepoznati komunikacijske mreže, formalne ili neformalne, koje su prisutne u svakom poduzeću. Ovisno o mjeri i situaciji u kojoj se koriste, one čine poduzeće više ili manje uspješnim. S obzirom da je komunikacija temelj uspješnog poslovanja poduzeća treba joj posvetiti pažnju te ju kontinuirano razvijati. Bez uspješne komunikacije unutar poduzeća izostat će uspješna komunikacija poduzeća s okolinom, što će, naposljetku, dovesti do smanjene uspješnosti poslovanja. Stoga, menadžment poduzeća mora obratiti pozornost na komunikaciju unutar poduzeća i ukoliko nije zadovoljavajuća, treba ju poboljšati. Kako bi se dodatno istražio proces komunikacije, u okviru ovog rada istražen je proces komunikacije u Ministarstvu unutarnjih poslova Republike Hrvatske. Istraženi su svi oblici komunikacije kojima zaposlenici komuniciraju tijekom radnog vremena međusobno ili s osobama koje su na bilo koji način povezane s organizacijom - usmena i pismena komunikacija, te komunikacija putem telefona, telefaksa, internetskih stranica i putem elektronske pošte.
Keywordscommunication ways of communication communication process communication networks the Ministry of Interior of the Republic of Croatia
Committee MembersMaja Lamza Maronić (committee chairperson)
Jerko Glavaš (committee member)
Boris Crnković (committee member)
GranterSveučilište Josipa Jurja Strossmayera u Osijeku
Ekonomski fakultet u Osijeku
Lower level organizational unitsKatedra za kvanititavne metode i upravljanje
PlaceOsijek
StateCroatia
Scientific field, discipline, subdisciplineSOCIAL SCIENCES
Economics
Organization and Management
Study programme typeuniversity
Study levelgraduate
Study programmeBusiness economy; specializations in: Management
Study specializationManagement
Academic title abbreviationmag.oec.
Genremaster's thesis
Language Croatian
Defense date2016-09-06
Parallel abstract (English)
Communication plays a major part in the everyday business process of a company. Except speech and written correspondence there are also other aspects of communication, such as business attire, set of unwritten rules governing speech, the tone of your voice, body language as well as being familiar with specific words and phrases used when leading a conversation in various business situations. In the business context there are two ways of communication that can be differed. One is based on the type of sense organs involved and the other is according to the communication channel used. It is also significant to look into factors of the communication process, as well as some possible obstacles. While analyzing the communication process inside a company it is important to recognize the communication network existent in every company, which can be either formal or informal. Based on the degree to which communication networks are used and the situation itself, the networks can influence the company’s success. Considering the fact that communication is the key to successful business it is necessary to pay more attention to it and to develop it continually. If the communication inside the company itself is not successful, this will reflect itself on the external communication, which will in the end lead to decreased business success. The company’s management should pay attention to the internal communication within a company, and react if it does not meet a specific standard. In order to further analyze the process of communication, for the purposes of this research an analysis of the communication process of the Ministry of Interior of the Republic of Croatia was conducted. All ways of communication by the employees during office hours were analyzed, either amongst each other or with people connected to the organization in some way- spoken and written communication, communication via telephone, fax, websites or electronic mail.
Parallel keywords (Croatian)komunikacija oblici komunikacije proces komunikacije komunikacijske mreže MUP
Resource typetext
Access conditionAccess restricted to higher education institution's students and staff
Terms of usehttp://rightsstatements.org/vocab/InC/1.0/
URN:NBNhttps://urn.nsk.hr/urn:nbn:hr:145:580555
CommitterGordana Kradijan