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undergraduate thesis
Upravljanje kvalitetom
Osijek: Josip Juraj Strossmayer University of Osijek, Faculty of Economics in Osijek, 2016. urn:nbn:hr:145:674497
Kraus, Milica
Josip Juraj Strossmayer University of Osijek
Faculty of Economics and Business in Osijek
Chair of Quantitative Methods and Informatics

Cite this document

Kraus, M. (2016). Upravljanje kvalitetom (Undergraduate thesis). Osijek: Josip Juraj Strossmayer University of Osijek, Faculty of Economics and Business in Osijek. Retrieved from https://urn.nsk.hr/urn:nbn:hr:145:674497

Kraus, Milica. "Upravljanje kvalitetom." Undergraduate thesis, Josip Juraj Strossmayer University of Osijek, Faculty of Economics and Business in Osijek, 2016. https://urn.nsk.hr/urn:nbn:hr:145:674497

Kraus, Milica. "Upravljanje kvalitetom." Undergraduate thesis, Josip Juraj Strossmayer University of Osijek, Faculty of Economics and Business in Osijek, 2016. https://urn.nsk.hr/urn:nbn:hr:145:674497

Kraus, M. (2016). 'Upravljanje kvalitetom', Undergraduate thesis, Josip Juraj Strossmayer University of Osijek, Faculty of Economics and Business in Osijek, accessed 19 April 2024, https://urn.nsk.hr/urn:nbn:hr:145:674497

Kraus M. Upravljanje kvalitetom [Undergraduate thesis]. Osijek: Josip Juraj Strossmayer University of Osijek, Faculty of Economics and Business in Osijek; 2016 [cited 2024 April 19] Available at: https://urn.nsk.hr/urn:nbn:hr:145:674497

M. Kraus, "Upravljanje kvalitetom", Undergraduate thesis, Josip Juraj Strossmayer University of Osijek, Faculty of Economics and Business in Osijek, Osijek, 2016. Available at: https://urn.nsk.hr/urn:nbn:hr:145:674497

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Metadata
TitleUpravljanje kvalitetom
AuthorMilica Kraus
MentorJerko Glavaš (mentor)
Committee memberJerko Glavaš (predsjednik povjerenstva)
Committee memberMartina Briš Alić (član povjerenstva)
Committee memberBoris Crnković (član povjerenstva)
GranterJosip Juraj Strossmayer University of Osijek
Faculty of Economics and Business in Osijek
(Chair of Quantitative Methods and Informatics)
Osijek
Defense date and country2016-09-12, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Organization and Management
Abstract
Porastom međunarodne razmjene, konkurencije, napretkom u informacijskom i komunikacijskom sektoru i tehnološkom napretku te pojavom globalizacije brišu se granice koje su ranije sprečavale razmjenu međunarodnih razmjera, te se otvaraju tržišta bez obzira na kulturološke, geografske i druge različitosti. Poduzeća ulažu dodatne napore u pozicioniranju na nacionalnom, regionalnom i globalnom tržištu, te teže povećavanju svoju konkurentnost. Pri tome se kvaliteta koju očekuju potrošači prepoznaje kao poslovna filozofija, te sredstvo kojim se može poboljšati konkurentnost. Menadžment kvalitete utječe na formiranje odrednica poslovanja i usmjeravanje poslovnih aktivnosti u smjeru postizanja kvalitete poslovanja. Usredotočuje se na ostvarivanje rezultata vezanih za kvalitetu, te se brine o tome da se na odgovarajući način zadovolje potrebe, očekivanja i zahtjevi korisnika. S obzirom na to da je kvaliteta danas bitan, ako ne i presudan faktor u poslovanju poduzeća, u radu su obuhvaćeni osnovni aspekti procesa upravljanja kvalitetom usluge.
Abstract (english)
The increase in international trade, competition, advances in information and communication sector and technological advances, as the advent of globalization, have erased borders which had previously prevented the exchange on international scale, and opened markets regardless of cultural, geographical and other differences. Companies invest additional effort in positioning it selves as successful at national, regional and global markets in order to enhance its competitiveness. The quality expected by consumers today has been recognised as a business philosophy which can improve competitiveness of each company. Quality management influences the formation of business principles and direction of business activities towards achieving high-quality operations. Modern management focuses on the achievement of results related to the quality and cares of meeting the expectations of modern customers in order to make them satisfied with its products and services. Given that the quality became an essential, if not the decisive factor in business enterprises, this study describes basic aspects of the quality management process
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:145:674497
Study programmeTitle: professional study commerce
Study programme type: professional
Study level: undergraduate
Academic / professional title: stručni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije (stručni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of useLicence In copyright icon
RepositoryEFOS REPOSITORY
Created on2016-12-06 13:49:01